Focalscope help desk ticketing and live chat software is a web based system which revolutionizes the way small to large businesses communicate and handle support and customer queries. Features such as SLA integration, personal & shared folders, ticket queues, ticket backlogs, instant messaging, calendars, task management and easy to learn interface make it a perfect solution for customer support and email management.
FocalScope includes a powerful live chat system which allows you to quickly provide real-time support on your website. Highly configurable, it can be skinned to match your branding. It also includes many other features such as customizable fields , chat queues and customer history.
FocalScope also includes “new employee training mode” allowing you to train employees directly on the job without the risk of their inexperience affecting your professional image. With active directory and LDAP integration , setting up of users a snap with single sign on functionality.
IP telephony integration with solutions such as Asterisk, 3CX allows for features such as click to dial, customer routing logic, call recording and CDR lookup right out of FocalScope. Developers can also extend the functionality of FocalScope with their own telephony interfacing opening up all sorts of exciting possibilities for integration.
FocalScope is accessed via any browser on both PC & MAC with support for Mobile platforms, via the mobile client application. FocalScope can be hosted on premises or in the cloud. FocalScope uses Microsoft SQL server and IIS as its backend for superb performance, reliability and scalability.