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Public Folder HelpDesk
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web, manually or automatically. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Access, SQL Server or SQL Azure database. Closed tickets can be searched and re-created in Outlook if needed. E-mail history. FAQ answers. Statistics tool, KBase. Subscription $150/month for all kalmstrom.com products.
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